Goal com Privacy Policy — How Your Data Is Protected

Welcome to goal com. This Privacy Policy ("Policy") applies to all users of the goal com platform and serves as a legally binding document. We are fully transparent about how goal com collects your personal data, why it does so, how it uses it, and how it keeps it secure.

Goal com is a trusted online gaming platform built for Bangladeshi players. We believe your privacy is a fundamental right, and goal com upholds that right to the fullest. By creating an account or using our services, you agree to this policy.

Goal com collects various types of data to provide its services. This data comes from three sources: information you provide directly, data collected automatically, and information received from third parties.

Goal com never collects additional data without your consent. If data is needed for a specific purpose, goal com will ask for your permission separately.

Data collected on goal com is used only for specific, lawful purposes. No data is ever used beyond its intended purpose. The key areas in which goal com uses your data are:

• Account management: To handle registration, login, identity verification, and account security.
• Financial transactions: To process deposits, handle withdrawals, and maintain transaction records.
• Service Delivery: To smoothly operate all gaming services, including the Game Lobby, slots, fish games, and bingo.
• Customer Support: To respond to your questions, complaints, or requests for assistance.
• Fraud Prevention: To detect suspicious activity and keep the platform and its users secure.
• Responsible Gaming: To identify signs of gaming addiction and provide the necessary support.
• Legal compliance: To comply with applicable laws and regulations.
• Service Improvement: To continuously improve the goal com platform and user experience.

Goal com does not sell your data to advertisers or data brokers. In limited cases and for specific reasons, data may be shared with trusted parties. Here is who goal com shares data with and why:

• Payment Providers: Approved payment providers including bKash, Nagad, Rocket, and Visa/Mastercard — for transaction processing only.
• KYC verifier: Approved third-party identity verification services — only relevant data shared.
• Technology Partners: Game software providers — only the data necessary to run the games.
• Legal authority: In the case of a court order or government investigation — as required by law.
• Security Agencies: For money laundering or fraud investigations — only the minimum necessary data.

Goal com ensures every third-party partner upholds the same standard of privacy protection. All partners contracted with goal com are required to comply with data protection regulations.

The goal com website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help the goal com website function more effectively.

Cookies used by goal com:

• Essential cookies: To maintain login sessions and ensure security — goal com cannot function properly without these.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand how users interact with goal com — fully anonymized data only.
• Security Cookies: To prevent fraudulent activity and cyberattacks.

As a goal com user, you have important rights over your personal data. goal com respects these rights, and you can exercise them at any time.

To exercise these rights, contact the goal com support team. We typically respond to requests within 30 days. Some data may need to be retained due to legal obligations — in such cases, we will clearly explain the reason.

Goal com follows the highest industry standards to protect your data. Our security infrastructure is continuously updated and undergoes regular security audits.

• SSL/TLS encryption: All data transfers on goal com are secured with 256-bit SSL encryption.
• Database Encryption: All stored sensitive data is kept in an encrypted state.
• Two-Factor Verification: Two-factor authentication applies to all critical operations.
• Restricted Access: Only authorized goal com staff can access specific data on a need-to-know basis.
• Regular Audits: Regular system audits are conducted by third-party security experts.
• Data Backup: goal com maintains regular secure backups to ensure no data is lost due to technical failures.

Goal com does not retain data beyond defined time limits. Data for active accounts is kept for the duration of the account. After account closure, financial records are retained for a maximum of 5 years as required by law. All data is then securely deleted.

While goal com is primarily Bangladesh-based, some data may be processed on international servers due to technical infrastructure requirements — for example, game software providers or payment gateways based in other countries.

Goal com ensures that in this regard:

• All data transfers occur over fully encrypted channels.
• The receiving party ensures an equal or higher standard of privacy protection.
• A data processing agreement is in place with goal com.
• The volume of data transferred is kept to a minimum.

In the event of a security breach affecting goal com's data systems that puts your information at risk, goal com will respond promptly. In accordance with goal com's data breach response plan:

• The relevant authorities will be notified within 72 hours of detecting a breach.
• Affected users will be notified by email and through an on-site notice.
• You will be clearly informed of what data was affected, what risks are involved, and what steps are being taken.
• Goal com will take immediate technical measures to minimize any damage.
• Affected users will be directed to change their passwords.

Goal com is for users aged 18 and above only. goal com does not knowingly collect data from minors. If goal com becomes aware that a user is under 18:

• That account will be closed immediately.
• All collected data will be deleted immediately.
• A parent or guardian will be notified if necessary.

If a parent believes their minor child has registered on goal com, please contact goal com Support — we will take immediate action.

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please reach out to the goal com support team. Our Bengali-speaking support team is always on hand to help.

• Email: [email protected]
• Response Time: Typically within 24–48 hours.
• Privacy Request: Processed within 30 days.

Goal com takes every concern you raise seriously. Our goal is to maintain the highest standards of privacy protection for every user and to earn and keep your trust.